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Attention: Incorrect Trash Toter Rental Fees Charged to Crosspointe Residents

Republic Services (trash removal company) recently sent out letters/statements to Crosspointe customers noting that the rental fee for the 96-gallon trash toter would increase from $12.00 to $20.25 or $21.00 annually.  The letter is incorrect.  Contract terms for trash service between Crosspointe Swim and Racquet, Inc. and Republic Services maintains the annual rental fee of $12.00 per toter for the duration of the contract (thru 2020).  

If you receive a past due statement, demand letter or phone call noting a $20.25 or $21.00 annual trash toter fee balance, please pay the $12.00 annual fee, noting amount on invoice, and contact Ms. Parker of Republic Services directly at CParker2@republicservices.com, not their Customer Care Center, and notify Ms. Parker that an adjustment/credit is due to your trash toter account.  If the $21.00 payment has already been made, please use same email and request an adjustment/credit to your Republic Services account. Additional email for the local Republic Services office is HOA.NOVA@republicservices.com.

We apologize for the inconvenience.



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