Crosspointe’s management company, FirstService Residential, recently mailed account statements to ALL owners. This was done in error. Homeowners setup to make quarterly payments through ClickPay’s ACH recurring payments (autopay), credit card payments, or by direct debit, should disregard the statements. Automatic payments will continue to be processed as usual. No additional payment is due. If you have questions about your ClickPay account, please feel free to contact ClickPay at 1-888-354-0135 (Opt. #1) or go to www.ClickPay.com/FirstService or www.ClickPay.com/GetHelp.
Owners making assessment payments by check or bank bill pay service will need to update the PO Box number when sending assessment payments. The change takes place Jan. 1, 2019. Owners using a bank bill pay service will need to contact their banks or access their payment accounts and change the PO Box number to 62010. Please confirm that the mailing address is correct:
CROSSPOINTE
c/o FirstService Residential DC Metro PROCESSING CENTER
PO BOX 62010
NEWARK, NJ 07101
If your payment was mailed to the old lockbox address (old PO Box), do not worry. Payments will continue to be processed for a few more months at the old lockbox but do not delay, update the mailing address right away.
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